How it works
Cómo funciona la reserva concierge
Brief → shortlist → holds → confirm — pasos claros antes de depósitos.
Pedir reserva
Brief, shortlist, hold, confirm. No deposit theatre before we know the inventory is real.
Qué tramitamos
You send dates and the shape of the stay. We check partner desks. Holds happen where they are allowed. Money moves on the partner’s terms. If something is gone, we say so early.
Multiple products sit on one thread. We sequence villa, then boat, then night so the clocks fit.
Qué incluye
- What we need from you
- When money moves
- What a hold is
- What happens if it is gone
Cómo lo reservamos
01
Send the brief
Dates, headcount, vibe and any must-haves. A WhatsApp note is enough.
02
We check partner desks
Availability first — not a brochure. If it is gone, we say so and offer the next-best fit.
03
Shortlist and holds
You see options with timing and what is included. Holds where the partner allows it.
04
Confirm on one line
You confirm. We earn when the partner booking completes — typically 10–20%. No hidden markup for asking.
Para quién es
First-time bookers who want the process.
Sáltate esto si
You already know the flow. Contact, or the money page.
Preguntas antes de escribir
When do we pay?
Villa deposits, boat APAs, club minimums — explained before you commit.
Change dates?
Often, until a hard hold. Peak weeks less so.
Hate the shortlist?
Say why. A second pass is normal; a third means the brief is wrong.